How do I confirm YOMEGA is a real factory and not a trading agent?
Ask for a live video call from the production floor, direct export documentation from Xiamen Mega Garment Co., Ltd., and named client cases such as Goosgym Sports, Powercut Clothing, Grazi Marotti Sportswear, Motivelli and KRAG. Trading companies can show polished videos but cannot demonstrate cutting, sewing, inspection and packing in real time while matching factory export records. See the full checklist in 'How to Choose a Good Activewear Factory'.
Can I visit your factory? What does a visit look like and how far ahead should I book?
Yes. A standard visit runs 1–2 days at our Xiamen headquarters, covering cutting, sewing, quality inspection, packing and the showroom. On request we can also arrange a visit to our Yiwu seamless production line; Xiamen remains the main base for cut-and-sew, inspection, packing and export. Ideally give us two weeks' notice, one week minimum. Motivelli visited Xiamen and signed the contract within 48 hours — see Case 14: the Motivelli factory visit.
What is the real difference between working with YOMEGA directly and an Alibaba Gold Supplier agent?
A Gold Supplier badge verifies paid Alibaba membership and transaction history — not factory ownership. Working with YOMEGA directly means your client team talks straight to production, export documents use our own license, AQL 2.5 inspection is done in-house, and there is no 15–25% trader commission. In return, you follow our process and accept our MOQs (e.g. 100 sets) rather than a trader's flexible promises.
Can I get factory photos, a video tour or third-party audit reports before sampling?
Yes. We share unedited workshop photos and can arrange a live video tour. Before sampling, you can sign an NDA to review our BSCI and OEKO-TEX certification documents. If your brand requires verification by SGS, Bureau Veritas or Intertek, we can host third-party audit teams — we only protect other clients' production details.
What if this is my first import and I have no sourcing experience?
We guide startup founders through Incoterms, tech pack reading, reference photo briefs, customs documents and shipping options. Goosgym Sports started with no factory relationships and went from first inquiry to a full 40-foot container in just 12 weeks — see Case 10: Goosgym Netherlands.
How do you handle disputes if something goes wrong in production?
We log where the issue occurred, provide photo evidence, propose rework, replacement or refund options, and update the QC checklist to prevent recurrence. Our goal is to catch problems at fabric intake, in production or at final packing — not after shipment. If the defect rate exceeds AQL 2.5 thresholds, we hold the shipment until the issue is resolved.
What is your refund policy if QC issues appear in a bulk order after I pay the balance?
For new clients, the 70% balance is only paid after goods pass inspection. If goods fail our AQL 2.5 final inspection, we hold and rework them before shipping. If verified issues are found after arrival, we replace critically defective pieces; for major defects we typically offer a refund or remake against your next production; for minor defects we re-inspect against AQL tolerances.